Frequently Asked Questions
Everything you need to know about upgrading your sanctuary.
What is the standard shipping timeframe for large fixtures?
Most large items, such as bathtubs and vanities, are processed within 2-3 business days and typically arrive within 7-10 business days via our specialized freight partners.
Do your products come with a manufacturer warranty?
Yes, all Sunlight Bathrooms products carry a minimum 12-month manufacturer warranty covering defects in materials and workmanship. Some premium brassware collections feature extended 5-year warranties.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to bulky items, and return shipping costs are the responsibility of the customer.
Can I request a specific delivery date for my renovation project?
Absolutely. During checkout, you can specify a preferred delivery week, or you can contact our support team to hold your order in our warehouse until your contractor is ready for installation.
Are your faucets and showerheads water-efficiency rated?
Yes, all our water-dispensing products comply with national water efficiency standards (WELS) and are designed to provide optimal pressure while minimizing water waste.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it with photos and contact our customer service team within 48 hours to arrange a priority replacement at no extra cost.